1. Return Eligibility

We want you to be completely satisfied with your Melany Lab products. If you are not satisfied, you may return unused, unopened products within 30 days of purchase for a full refund. Opened products may be eligible for a return or exchange at our discretion.

2. Return Process

Step 1: Contact our customer support at contact@melanylab.com with your order number and reason for return.
Step 2: Once approved, ship the product back to us in its original packaging. Shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Step 3: Once received and inspected, we will process your refund within 5-7 business days.

3. Non-Returnable Items

The following items are non-returnable:

- Opened or used skincare products (for hygiene reasons)
- Products without original packaging
- Items damaged due to mishandling by the customer
- Products purchased on final sale or clearance

4. Defective or Damaged Products

If your product arrives defective or damaged, please contact us immediately with photos. We will either replace the product or issue a full refund at no cost to you, including return shipping.

5. Consultation Refunds

Consultation bookings are non-refundable but may be rescheduled up to 24 hours before the appointment. Cancellations within 24 hours will forfeit the consultation fee. No-shows will not be rescheduled.

6. Refund Method

Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

7. Exchanges

If you received the wrong product or would like to exchange for a different size or variant, we will arrange an exchange free of charge if initiated within 30 days of purchase.