Yes. All Melany Lab products are formulated with biocompatibility in mind. We eliminate synthetic silicones, petroleum-derived oils, aggressive chemical gellers, and artificial fragrances that trigger cellular inflammation. Every formula is reviewed by board-certified dermatologists to ensure safety for even the most sensitive skin barriers. That said, we always recommend performing a patch test before full application, especially if you have known sensitivities to specific ingredients.

Our formulations are anhydrous (waterless) and undiluted, meaning we preserve active molecules—like Niacinamide, Peptides, and raw Aloe Vera mucilage—at their absolute concentration. The industry standard uses water fillers to artificially bulk out products. We reject this approach entirely. Every batch undergoes clinical and pharmaceutical-grade testing to ensure stability, potency, and safety.

Store all products in a cool, dry place away from direct sunlight. Do not expose to extreme temperatures. Some products may be sensitive to light or heat, which can affect stability. Keep containers tightly sealed when not in use. If your product includes specific storage instructions on the packaging, follow those guidelines.

Most Melany Lab products are designed to work synergistically. However, we recommend introducing products one at a time (about 1-2 weeks apart) to monitor how your skin responds. If you have specific concerns about combining products, book a consultation with one of our specialists who can provide personalized guidance.

We partner exclusively with COSMOS-Certified Organic suppliers who respect ethical sourcing and animal welfare standards. Most of our skincare products are vegan, though some formulations may include natural ingredients derived from animals (like honey or beeswax) for enhanced biocompatibility. Check individual product labels for specific information.

Results vary depending on individual factors including age, skin type, genetics, lifestyle, and overall health. Some clients report visible improvements within 2-4 weeks, while others may require 6-8 weeks of consistent use. Cellular turnover cycles are typically 28 days, so patience and consistency are essential. Keep in mind that our solutions work to address root causes, not just surface symptoms.

Shipping timeframes depend on your continent, country, and timezone. Standard Shipping typically takes 2-4 business days, while Express Shipping takes 1-2 business days. Processing time is 1-2 business days before shipment. Tracking information will be provided via email so you can monitor your order in real-time.

Yes. Orders over $99 qualify for free standard shipping worldwide (excludes express and overnight options). Use code at checkout to apply automatically.

For international orders, customs duties, import taxes, and other government charges may be applicable depending on your country. These are the customer's responsibility and are not included in the listed shipping cost. The carrier will contact you if additional fees are required.

Yes. Once your order ships, you'll receive a tracking number via email. You can use this to monitor your shipment in real-time with the carrier.

Contact us immediately at contact@melanylab.com with photos and your tracking number. We will investigate with the carrier and either send a replacement or issue a full refund at no cost to you, including return shipping.

We accept returns of unused, unopened products within 30 days of purchase for a full refund. Opened products may be eligible for a return or exchange at our discretion. Contact contact@melanylab.com to initiate the process.

Customers typically cover return shipping costs unless the return is due to a defect or error on our part. In those cases, we provide prepaid return shipping labels.

Once your returned product is received and inspected, we process refunds within 5-7 business days. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Yes. If you received the wrong product or would like to exchange for a different size or variant, we'll arrange an exchange free of charge if initiated within 30 days of purchase. Contact our support team to arrange this.

Book a consultation through our website using Calendly. Our skin and scalp specialists will chat with you directly via our secure messaging platform to understand your concerns and provide personalized product recommendations tailored to your skin type, lifestyle, and goals.

First consultations are complimentary. Subsequent consultations may have associated fees depending on the depth of analysis required. Check our booking page for current pricing.

Yes. Consultations may be rescheduled up to 24 hours before the appointment at no cost. Cancellations within 24 hours will forfeit the consultation fee. No-shows will not be rescheduled.

No. Our specialists provide personalized skincare recommendations, but these are not a substitute for professional medical or dermatological advice. If you have a serious skin condition or dermatological disorder, please consult with a licensed dermatologist before using our products.

No. Melany Lab is committed to cruelty-free practices. We do not test our products on animals, and we partner exclusively with suppliers who share these ethical values.

You can reach our customer support team through our contact form on the website, or email us at contact@melanylab.com. We typically respond within 24-48 hours.